At LaNoira, we are committed to maintaining the highest standards of quality, hygiene, and discretion. Due to the intimate nature of the products we offer, our refund and cancellation policies are designed to protect both customer safety and product integrity.
Please read this policy carefully before placing an order.
1. Order Cancellation
a) Before Shipment
Orders may be cancelled only before they are shipped.
- If your order has not yet been dispatched, you may request cancellation by contacting our support team.
- Once approved, a full refund will be processed to the original payment method.
b) After Shipment
Once an order has been shipped, cancellation is not possible.
2. Returns & Refunds (Important)
Due to hygiene and safety concerns, most intimate wellness products are non-returnable and non-refundable once delivered.
We do not accept returns or refunds for:
- Opened or used products
- Products with broken seals
- Change of mind or personal preference
- Incorrect product selection by the customer
This policy is strictly enforced to ensure the safety and well-being of all customers.
3. Damaged, Defective, or Incorrect Products
Refunds or replacements may be considered only in the following cases:
- You received a damaged product
- You received a defective product
- You received an incorrect item
Conditions:
- The issue must be reported within 48 hours of delivery
- The product must be unused and in its original packaging
- Clear photos or videos may be required for verification
Once verified, we may offer:
- A replacement (preferred), or
- A refund, at our discretion
4. Refund Processing
- Approved refunds will be processed to the original payment method
- Processing time may vary based on the payment provider
- Banks or payment gateways may take additional time to reflect the refund
LaNoira is not responsible for delays caused by third-party payment providers.
5. Shipping Charges
- Shipping fees (if any) are non-refundable, except in cases where the error is on our part
- Cash-on-delivery charges, if applicable, are non-refundable
6. Refusal of Delivery
If a customer refuses delivery without a valid reason:
- The order will not be eligible for a refund
- Return shipping and handling costs may be deducted, if applicable
7. Discretion & Confidentiality
All refund-related communications are handled confidentially.
- Packaging remains discreet
- Billing descriptors remain neutral
- No sensitive details are disclosed during the process
8. Policy Abuse
LaNoira reserves the right to refuse refunds or replacements if:
- Repeated refund requests are detected
- Policy misuse or abuse is identified
- Fraudulent claims are suspected
9. Changes to This Policy
LaNoira reserves the right to modify this Refund & Cancellation Policy at any time.
Updates will be posted on this page with the revised date. Continued use of the website constitutes acceptance of the updated policy.
10. Contact Information
For cancellation or refund-related queries, please contact:
Email: support@lanoira.com